How Intrlume Works
The core loop — build an agent, connect where your leads come from, let it call, and send every result where it belongs.
Intrlume runs one loop: build an agent, give it people to call, and send what it learns somewhere useful. What comes back feeds into a better agent.
People reach your agent two ways. A source feeds it leads as they arrive — someone fills in your form and gets a call back within about a minute. A campaign points it at a list you already have.
The pieces
Agent
The AI that talks on the call — its voice, languages, guardrails, and model tier. The easiest way to create one is to describe it in plain language and let Intrlume write it.
Prompts
The conversation itself — the steps and branches that decide what the agent says next. Intrlume writes this for you; open the agent's Prompts tab when you want precise control.
Knowledge (optional)
Documents the agent can search mid-call to answer accurately. See Knowledge Base.
Agent tools (optional)
Things the agent can do during a call — look up a record, book a slot, hand off to a person. See Agent tools.
Sources
Where new leads come from — your website form, your business number, or your CRM. Connect one and every new enquiry is called back automatically. See Sources.
Campaigns
A run of calls to a list you bring, on a schedule — calling window, retries, and pacing. See Campaigns.
Calls
Each conversation, across three channels: outbound (you call them), inbound (they call you), and web (click-to-talk on your site). Intrlume records, transcribes, and tags the outcome of every one.
Destinations
Where a call's details go once it ends — a note in your CRM, a message to your team, or your own webhook. See Destinations.
Review and improve
Transcripts, recordings, summaries, and captured fields in Conversations. Use them to spot what to fix, refine the agent, and run again.