Introduction to Intrlume
Build, test, and ship production-grade voice AI call agents — outbound, inbound, and on the web.
What is Intrlume?
Intrlume is a self-serve platform for building voice AI call agents — AI that holds real phone conversations. Describe what you want in plain language and Intrlume generates a working agent in minutes. Your agents make outbound calls, answer inbound calls, and talk to visitors on your website — with built-in evaluation and strong support for Indian languages and noisy, real-world calls.
Key features
Natural-language agent builder
Describe your agent in plain language; Intrlume writes the prompt, greeting, voice, and conversation flow.
Visual workflow editor
Fine-tune the conversation as a node-based flow — steps, branches, and routing.
CRM-native integration
Trigger AI calls straight from Freshworks, Zoho, or Bigin — and write the results back automatically.
Outbound, inbound & web
Reach customers on the phone or right on your website — one agent, three channels.
Indian languages
12+ Indian languages, tuned for code-switching and noisy, real-world calls.
Built-in evaluation
Score every call for faithfulness, hallucination, and topic adherence.
Knowledge base
Upload PDFs, URLs, or text so agents answer from your own content.
Tools & integrations
Let agents look up records, book slots, or call any API — built-in or custom.
Campaigns & scheduling
Run outbound campaigns over your audiences with calling windows, retries, and concurrency.
Analytics & call insights
Transcripts, recordings, extracted data, dispositions, and dashboards.
Supported use cases
Lead qualification
Call and qualify leads, then route the hot ones to your team.
Appointment booking
Schedule, confirm, and reschedule appointments and demos.
Payment & renewal reminders
Nudge customers on dues, renewals, and collections — at scale.
Surveys & feedback
Run NPS, CSAT, and feedback calls and capture structured responses.
Customer support
Answer inbound questions and place support callbacks around the clock.
Onboarding & verification
Welcome new customers and verify details with guided conversations.