Settings
Your workspace — phone accounts, teammates, the web widget, billing, API access, a record of who changed what, and the business details your agents speak from.
Settings holds everything about your workspace rather than any one agent. Seven sections, in the order most people need them.
Roles
Two roles, set per person:
- Admin — full access, including billing and removing people.
- Member — everything except billing and destructive actions.
Some controls are hidden rather than disabled for members, so a button you can never use doesn't sit on your screen forever.
Telephony
Connect a phone account you already have, and use its numbers for calls. Pick your provider from the tab strip and enter its credentials.
If you see Not available yet, bringing your own phone account isn't switched on for your workspace — contact support and we'll enable it.
Full walkthrough: Bring your own number.
Members
People lists everyone in the workspace with their name, role, and when they joined.
Invite a member asks for an email address and a role. Invitations that haven't been accepted appear under Pending invitations.
Web Agents
Lets people talk to your agent from your own website.
Under Where it can run, list the Allowed websites that may use your widget. Only those sites can load it.
Regenerating your public key stops the old one working straight away — widgets still using it stop taking new calls until you paste the new key in.
Billing
Admins only. Members see a note instead.
Three tabs:
- Credits — your balance, and where to top it up.
- Ledger — every credit and debit against your account.
- Invoices — your billing documents.
Your plan's limits and live call rates are shown here too.
API Key
For talking to Intrlume from your own systems.
Under Create a key, give the key a name and create it. Copy it then — the full key is shown once and never again.
Your keys lists what you've created with its name, when it was made, when it was last used, and whether it's active. Below that is a reference of the endpoints a key can reach and what each one does.
Audit Log
A record of who did what in this workspace, and whether it was allowed. Nothing to set up — it fills itself in as people work.
Five columns:
| Column | What it shows |
|---|---|
| When | The date and time, in your workspace's own format |
| Actor | The person's email and their role. An API key shows its own id instead |
| Event | What happened, in plain words — Campaign created, API key revoked |
| Resource | What it happened to, by name where we have one |
| Outcome | Allowed, Denied, or Failed |
Denied is the system working — someone tried something their role doesn't permit. Failed is the one that actually went wrong.
What lands here
Every change anyone makes: agents, campaigns, audiences, contacts, phone numbers, knowledge bases, tools, integrations, members, billing and API keys. Plus a handful of reads that matter — playing a recording, opening a transcript, listing contacts, viewing your ledger or invoices, and exporting this log.
Ordinary browsing isn't recorded. Opening an agent list or a dashboard would bury the rows you came to read.
Changes our own staff make on your workspace show up here too, under the IntrLume staff role — including anything touching your balance or your members.
Finding something
Filter by email, by resource, and by outcome. The three narrow together, and changing any of them takes you back to the first page.
Export downloads a spreadsheet of exactly what your filters currently show, up to 5,000 rows. It carries more than the table does — exactly what was called, whether it succeeded, the IP address it came from, and the browser used — for anyone who needs the full detail.
Everyone in the workspace can read the audit log, not just admins. That's deliberate: a member can see who changed billing, API keys and membership.
Business Profile
Who you are, and when we're allowed to call people for you.
Your business — what the business is called, where it's based, and what it does. Your country, currency, and timezone come from here, and everything else in the product follows them.
On calls — what your agents call the company: the brand people recognise, said out loud on every call, not the legal entity.
Changes here apply to new and edited agents. Agents you already built keep what they were made with.
Calling hours — the hours we're allowed to call people on your behalf, read in your workspace timezone. Lead sources with their own calling window narrow this further; see Sources.
What needs hello@intrlume.tech
- Enabling bring-your-own phone accounts for your workspace
- Anything a plan limit blocks that you need raised