Agents
What a voice AI agent is in Intrlume, what it's made of, and how it fits with the rest of the platform.
An agent is the AI that holds a phone or web conversation on your behalf. You configure it once — its voice, languages, conversation flow, knowledge, and tools — and it then handles calls at scale, around the clock. Every agent belongs to your organization.
What an agent is made of
Conversation (Prompts)
The flow it follows — its greeting, and the steps and branches of the conversation.
Voice & language
The synthesized voice it speaks with, plus a primary language and an optional second language it can switch to.
Model tier
Which family of languages it speaks, and what each of its calls costs.
Knowledge bases
Optional documents the agent can search mid-call to answer questions accurately.
Agent tools
Actions it can take during a call — look up a record, book a slot, hand off to a person.
Sources & destinations
Where its leads come from, and where each call's details go afterwards.
Guardrails
Rules the agent must follow — including things it must never say — with safe fallback behavior.
Behavior
How it sounds and reacts — natural turn-taking, interruption handling, and optional ambient background sound.
Agent types
An agent works on one of three channels:
The agent calls your contacts — for reminders, follow-ups, surveys, or lead qualification. Driven by a campaign over a list, or by a lead source as enquiries arrive.
The agent answers calls to your number. Requires a phone number, picked as Number to answer on on the agent's Profile tab.
The agent talks to visitors through a click-to-talk widget embedded on your website — no phone number needed.
How you create one
The fastest way is to describe the agent in plain language — Intrlume generates the prompt, greeting, voice, and conversation flow for you in moments. You can then refine any part across the agent's four tabs — Profile, Context, Prompts, and Actions.
See the Quickstart for a step-by-step walkthrough of creating and testing your first agent.
Where an agent fits
The agent sits at the center of the Intrlume loop:
- Its Prompts tab holds the conversation logic.
- You feed it people — from a source as enquiries arrive, or a campaign over a list you bring. Inbound agents answer a number instead.
- Each conversation becomes a call, with a recording, transcript, outcome, and captured data.
- Its destinations push those details onward automatically once the call ends.
- Review in Conversations to spot what to fix, then refine the agent.
Agent status
On Voice Agents each agent carries one status:
| Status | What it means |
|---|---|
| Generating | Intrlume is still building the agent. It can't take calls yet. |
| Active | Built and able to take calls. |
| Inactive | Switched off — it keeps its configuration but won't take calls. |
| Failed | Generation didn't finish. Create it again. |
| Draft | Created but not yet built out. |
Generation takes a couple of minutes. From an open agent's header you can place a Test call, Duplicate it, or — as an admin — Delete it.