Knowledge Base
Give your agents your own content — PDFs, web pages, or text — so they answer from the right source on a call.
A knowledge base is a set of approved documents an agent can search during a call to answer questions from the right source, instead of guessing or relying on the prompt alone. Add your content once, attach it to an agent, and Intrlume retrieves the most relevant passages in real time.
When to use one
Add a knowledge base when your agent needs to answer from:
- FAQs
- Pricing and plan details
- Product or service catalogs
- Policies and terms
- Eligibility or qualification rules
- Support scripts and standard procedures
A knowledge base supplements the prompt — it doesn't replace it. The agent's goal and instructions still decide when and how it uses the information.
Add content
Upload a PDF. Intrlume reads the text — including scanned pages — and indexes it.
Point to a website. Intrlume crawls the key pages (about, products, pricing, FAQ, and more), strips out navigation and ads, and merges them into one clean source.
Paste FAQs, policies, or product details directly.
Limits
All three limits come from your plan — your workspace's exact numbers are in Settings → Billing.
| Limit | What it caps |
|---|---|
| Number of knowledge bases | How many you can hold in the workspace at once |
| Size of one source | The largest single file or block of text you can add |
| Total storage | The combined size of everything you've added |
If a source is too large, Intrlume tells you the size it saw and the size your plan allows — split the file, or upgrade.
Use focused files with clear headings, and remove outdated or conflicting content before you add it — clean sources retrieve far more accurately than one giant file.
How it works
Extract
Intrlume pulls clean text from your source — OCR for PDFs, a smart crawl for URLs.
Index
The text is split into sections and made searchable. Status moves from processing to indexing.
Refine
Intrlume distills your content into a voice-ready summary, then flips the status to ready. Larger sources take a little longer.
If something goes wrong at any stage — an unreadable file, a page with no text, a URL that can't be crawled — the knowledge base ends at failed with the reason, rather than sitting half-processed. Fix the source and add it again.
How agents use it on a call
When a caller asks something, the agent searches the knowledge base with hybrid search — matching on meaning and keywords — and answers from the best-matching passages. It can search several knowledge bases at once and merge the results, and it retrieves in every language the platform supports, including calls where the caller mixes two languages.
Attach it to an agent
Attach one or more knowledge bases to an agent on its Context tab — tick the ones it may use. The agent only draws from what you link. The same knowledge base can power multiple agents; test each one after attaching it.
Manage a knowledge base
- View or edit the extracted text — edits re-index automatically.
- Reprocess a URL knowledge base to re-crawl the latest content.
- Delete one anytime, as long as it isn't attached to an agent. If it is, Intrlume names the agents using it so you can unlink them first.