Changelog

Right on the Record 📇

Your voice agents now work right inside Zoho CRM. Sales teams live in the CRM — every lead, every note, every follow-up. Until now, calling meant hopping over to IntrLume, running the calls, and stitching the results back by hand. That whole round trip is gone: pick an agent from the record, let campaigns work your saved views, and watch every outcome land back on the lead before your next stand-up.

• One-click calls. Open a lead or contact, pick an agent, hit call. The agent dials the record's number, has the conversation, and files the outcome — while you move to the next thing.
• Campaigns that follow your filters. Point a campaign at any saved view — "New leads, not contacted in 7 days" — and IntrLume keeps working it on your schedule. New leads that match the view get picked up automatically; nobody rebuilds a list, ever.
• Inbound, captured. Incoming calls become CRM records on their own. A known number gets its conversation logged on the existing contact; an unknown one becomes a brand-new lead — so missed calls stop being missed opportunities.
• Everything written back. The outcome, a summary, and the recording land on the record where your team actually looks. Skip-and-retry logic reads those same fields, so follow-ups stay honest.
• Fixed: a rare case where an answered call could stay silent for certain phone-number formats.

Your CRM stays the source of truth. IntrLume just makes it talk.

Key to the City 🔑

IntrLume now plays well beyond its own walls. Until today it was an app you visit; from this release it's a capability you can build into your own product and website — trigger a call when someone signs up, confirm an order the minute it's placed, or let website visitors talk instead of type.

• API access. Admins can mint a secret key and wire IntrLume into your own systems, server to server — trigger calls from your backend, pull results into your dashboards, and automate what used to be clicks. Access is enabled per organization, and keys can be rotated the moment you want the old one dead.
• Your website can talk now. Embed a web agent on your site and visitors get a real conversation instead of a contact form and a wait. A domain allowlist keeps it yours alone — the agent only runs on the sites you approve.

Numbers Talk 📊

Meet Call Analytics — your whole calling operation on one dashboard. Call logs tell you what happened on a call; this tells you what's happening across all of them: whether answer rates are slipping, which campaign is actually converting conversations, and where the short "sorry, wrong number" calls are creeping in.

• The headline numbers. Total talk time, average call length, productive-call rate, and short-call rate — with every call bucketed by outcome: answered, voicemail, no answer, busy, failed. One glance tells you if the operation is healthy.
• Trends you can act on. Daily call volume with answer and productive-rate lines, a duration distribution that shows whether conversations are real or fizzling at hello, campaign-by-campaign performance, and your busiest agents — all filterable by direction and time range (today through 90 days).
• Show-your-work mode. Every card and chart explains its own formula with a worked example, one click away. No mystery math, no arguing about what "productive" means.

Second Opinion 🧪

How good is your agent, really? Listening to random recordings doesn't scale, and gut feel doesn't survive an argument. Evaluations replace both with a rubric: pick an agent, pick real calls, and get a graded report — what's working, what's broken, and exactly what to change.

• Scored on real calls. Evaluations grade the conversations your agent actually had — accuracy (did it say true things, use its knowledge correctly, finish the job?) and experience (was it concise, did the conversation move, did it take turns like a human?).
• Working well vs. issues found. Every scored call splits into wins and misses in plain English, each with the judge's reasoning one click away — so you're never guessing why a dimension failed.
• Fixes, pre-written. Concrete prompt improvements with before/after diffs, tagged with the scores they should lift. Apply one in the editor, re-run the evaluation, and watch the number move — improvement becomes a loop, not a hunch.

Tool Time 🧰

Talk is great. Doing things mid-call is better. Until now your agents could answer questions and capture details; from this release they can act — look up a record, book the slot, update a system — while the caller is still on the line, not after a human gets around to the follow-up.

• The tools marketplace is open. Browse a growing catalog of ready-made tools and hand them to your agents — no building from scratch. Each tool is a mid-call action: fetch the order status, check the account, create the ticket.
• Attach where needed. Wire a tool to the exact conversation step that should use it and pre-fill the fixed inputs, so the agent gathers only what's missing and calls the tool at the right moment — not whenever it feels inspired.
• Fixed: agents occasionally getting stuck in the wrong language after a mid-call switch.

Paper Trail 🧾

Every call now comes with receipts. Trusting an AI with your customers starts with being able to check its work — and fixing what it reads should never mean re-uploading a document and hoping the parser behaves this time.

• Call detail, deep-dive edition. Open any call for the full story, organized in clean tabs — the transcript turn by turn, the recording, the outcome, and every piece of data your agent captured along the way. When someone asks "what did the agent actually say?", you'll have the exact answer.
• Edit your knowledge base in place. See the exact text your agent reads on calls, fix mistakes right there in the viewer, and re-index in a click. Garbled table? Outdated price? Correct it and re-test in the same minute — no re-uploading, no waiting.

First Contact 👋

IntrLume is live — voice AI agents that pick up the phone, talk like actual humans, and get real work done in the languages your customers actually speak. Describe the job, get a working agent, and put it on a real phone number or your website — the distance from idea to first live call is measured in minutes, not sprints.

• Agents that write themselves. Describe the job in one line — "book solar demos, confirm the slot, handle reschedules" — and IntrLume drafts the greeting, the instructions, and the entire conversation flow. Fine-tune anything later in a drag-and-drop editor where every step of the conversation is a box you can open.
• Fluent in your customer. Hindi, Hinglish, and a growing lineup of Indian languages — in the native script, switching mid-sentence the moment your caller does. No "press 2 for Hindi."
• Three channels, one agent. Dial out, pick up, or drop a talk-to-us button on your site. Outbound, inbound, and web — same brain, same knowledge, wherever the conversation happens.
• Campaigns on autopilot. Point one at a contact list, set the calling window and days, and IntrLume works the list on schedule — pacing the dials and retrying the no-answers so you don't have to babysit it.
• An agent that's done the reading. Hand it your documents and it answers from them live on the call — your pricing, your policies, your product — instead of improvising.
• Receipts included. Call logs with the transcript, recording, outcome, and captured details of every conversation, from day one.

Welcome aboard. The fun part starts now.