Plans & Billing

How plans, credits, billing periods, and the free trial work in Intrlume.

Plans at a glance

Every organization is on a plan. The plan sets your resource limits (agents, calls, knowledge bases, campaigns, leads, integrations), which voice tiers you can use, and your call rates. You can see all of it in Settings → Organization → Plan & usage.

Plan	Who it's for
Trial	Every new self-serve organization. Build and test web agents free for 30 days.
Starter	Teams running real phone campaigns with a number.
Scale	High-volume teams — no resource caps.

To upgrade or renew, email admin@intrlume.tech — plan changes are handled by the Intrlume team.

The free trial

New organizations start on the trial automatically — no card required.

500 credits are added to your balance on signup.
30 days to build and test.
Web agents only — test calls run right in the browser, up to 5 minutes each. Phone calling (outbound, inbound, and campaigns) becomes available when you upgrade and a number is assigned to your organization.
You can create up to 3 agents, prep an audience of up to 100 leads, add up to 5 knowledge bases, and install 2 integrations — so everything is ready to go the day you upgrade.

Your work never disappears at the end of the trial. Agents, audiences, knowledge bases, and call logs all stay — only calling pauses until you renew or upgrade.

Credits and balance

Calls are paid for with credits from your organization's balance:

A call is charged only when it connects — unanswered outbound calls cost nothing.
Web test calls are charged by duration, like phone calls.
Your current balance is always visible in Settings → Organization → Plan & usage and behind the bell icon in the top bar.

Your balance comes with a small grace allowance: calling doesn't stop the moment you hit zero — you can go slightly negative before new calls are blocked. The bell shows an amber dot while you're in the grace zone and a red dot when calling is blocked until you top up.

Billing periods

Every plan runs in a billing period — 30 days by default, starting fresh each time your plan is applied or renewed (custom renewal windows are possible — ask the team).

Your period dates and days remaining are shown in Settings → Organization → Plan & usage.
Calls this period counts your outbound phone calls against the plan's call quota. Web calls don't consume that quota — they appear separately in the billing breakdown by channel.

Any plan change starts a new period. Whether it's an upgrade, a renewal, or moving between plans, applying a plan begins a fresh billing window from that day, and the calls-this-period counter resets to zero. Unused call quota from the previous period doesn't carry over — quota belongs to the period it was issued in.

What happens when your period ends

Your subscription stays active through the whole last day of the period. From the day after your period end date, all calling stops together:

Outbound — new calls, new campaign batches, and campaign cycles won't start, even if you have unused call quota left (quota expires with the period). A batch that is already mid-dial finishes its run.
Inbound — incoming calls to your numbers are no longer answered.
Web — web test calls and embedded web agents stop connecting.

Nothing is deleted — agents, audiences, knowledge bases, campaign setups, and call logs all stay exactly as they were. Renewing starts a fresh period and everything resumes. Email admin@intrlume.tech to renew.