TroubleshootingAudio Not Detected

Audio Not Detected

Fix microphone input issues during a web call test.

Symptoms

  • A web call test doesn't pick up your voice.
  • The agent doesn't respond to anything you say.

Common causes

  • The browser blocked microphone access.
  • The wrong input device is selected, or no device is picking up sound.

Fix it

Allow microphone access

Grant microphone access when the browser prompts you. If you dismissed it, re-enable the mic for the site in your browser's site settings, then reload.

Check your input device

In your system sound settings, confirm the right microphone is selected and the input level moves when you speak.

Reload and retry

Refresh the Intrlume tab and start the web call again.

Still no audio? Try a different browser (Chrome works best) and make sure no other app — a meeting or recorder — is holding the microphone.

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